Warehouse Manager – Key Account is responsible for overseeing the warehouse operations and logistics supporting major national retail customers, ensuring the efficient and accurate fulfillment of key account orders and inventory requirements; promotes and implements the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers while ensuring key account expectations and operational needs are consistently met.

Duties and responsibilities

• Establishes and maintains strong relationships with key account customers by providing support, information, and guidance and ensuring customer needs are effectively addressed.
• Oversees order fulfillment for key account customers.
• Coordinates warehouse activities to ensure key account orders are processed accurately and efficiently.
• Collaborates with external sales representatives and internal sales management to support key account business needs.
• Monitors warehouse operations and works to ensure merchandise is received, stored, processed, and shipped in accordance with customer requirements.
• Utilizes computing skills and knowledge base to work with multiple computer systems and business platforms.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service and relationship-building capabilities
• Demonstrated proficiency in Microsoft Office, particularly Excel
• Excellent oral and written communication skills
• Strong analytical thinking and problem-solving skills
• Impeccable time-management, organizational, and attention to detail skills
• Ability to effectively manage multiple priorities and meet customer deadlines
• Knowledge of home fashions, gifts, textiles, retail, logistics, or related industries

Competencies

• Leadership
• Customer Relationships
• Team Player
• Accountability
• Problem Solving
• Communication
• Organization
• Decision Making
• Independence

Physical requirements

• Sitting, Standing, and Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, and Pulling boxes and sample orders up to 50 lbs.